Privacy policy
Which personal data Energy Installers holds, what for, who processes it for us, how long it is kept and how to exercise your rights.
Controller
Energy Installers (energyinstallers.uk) is the controller of the personal data described on this page and complies with the UK GDPR and the Data Protection Act 2018. Questions go to info@energyinstallers.uk.
The data we hold and why
When you browse: your IP address, browser details and the pages you open, so that the site stays secure and works properly. The legal basis is our legitimate interest.
When you email us: your address, your message and any attachments, so that we can answer. The legal basis is our legitimate interest.
When a firm uses the business area: the email address used to sign in and the details of the firm being managed, so that we can run its page and any plan it buys. The legal basis is our contract with the firm.
We never ask for your home address, photos of your property or your energy bills, and there is no need to send them.
Cookies
There are no adverts and no advertising or analytics cookies. Cloudflare counts visits without using cookies. The only cookie is a strictly necessary one that keeps business owners signed in, so the Privacy and Electronic Communications Regulations do not require a consent banner.
Processors
Cloudflare hosts and protects the site, counts visits without cookies and handles our email, and Cloudflare Turnstile checks that forms come from people rather than bots. Stripe processes payments for the plans firms buy and keeps card details on its own systems, which we never see. Both are based in the United States, and any transfer outside the UK relies on the safeguards UK law requires.
How long we keep it
Technical records of visits are kept only for as long as they help with security. Emails are kept until the matter is closed. Business accounts are kept while they are active, and invoices for as long as tax rules require.
Your rights
You can ask for a copy of the personal data we hold about you, and ask us to correct or erase it, to restrict or stop using it, or to send it to you in a portable format. Write to info@energyinstallers.uk. If you are unhappy with our reply, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Updates
When the way we handle personal data changes, this page is updated to match.